15046 Nelson Ave, Suite 21
City of Industry, CA 91744
We’re open Monday – Friday
9:00 a.m. – 5:00 p.m. PST
FREQUENTLY ASKED QUESTIONS
Please read our FAQ before sending us a message.
- Email Us: email@example.com
- Order by Phone: 1-866-568-5688 (M-F 9:00am - 5:00pm PST)
- Fax Your Order: 1-626-628-3461
- Outside the United States: 1-626-330-8668
- Mailing Address:
15046 Nelson Ave, Suite 21
City of Industry, CA 91744
Our online store is available to you 24 hours a day, 7 days a week. Orders are processed during business hours, Monday - Friday, from 9:00am - 5:00pm PST. Orders can also be faxed in at any time.
- HOW DO I CREATE AN ACCOUNT?
Just select Checkout from your Shopping Cart or click on the Profile Icon on the top right-hand corner of the site.
- WHERE TO INPUT MY ACCOUNT DETAILS?
Click on the Profile Icon and log in to your account. Then you can go to respective tabs to input/ update your info
- FORGOT MY ACCOUNT PASSWORD?
Click on the Profile Icon. A page opens, and you will find a Forgotten Password option on the lower left-hand side corner. Fill out your email address or user name in the space provided, and you will be receiving a link for setting up a new password
- WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments made via Visa, Mastercard, American Express, and Discover. Our secured checkout system ensures that your payment information is safe and protected.
- DO I RECEIVE AN INVOICE FOR MY ORDER?
Upon placing an order with us, you will receive an order confirmation email that includes an invoice as a PDF attachment. You can also access and download the invoice from the "MY ACCOUNT-ORDERS" page after your order has been shipped. If for any reason you did not receive an invoice, please do not hesitate to contact us at firstname.lastname@example.org, and we will be happy to assist you.
- PAYMENT METHOD FOR INTERNATIONAL ORDERS?
To ensure the security of our international transactions, we only accept Bank Wire Transfers as a payment method. This helps to minimize the risk of fraud and other potential security issues. We apologize for any inconvenience this may cause and appreciate your understanding.
- WILL I RECEIVE AN ORDER CONFIRMATION EMAIL?
After placing an order with us, you should receive an email from our company containing an Order Confirmation Number as a confirmation of your purchase. Please ensure that you check your spam folder if you do not see this email in your inbox, and add email@example.com to your safe sender list to avoid missing any future emails from us. In the event that you do not receive an order confirmation email within 24 hours after placing your order, kindly email us at firstname.lastname@example.org, and we will be glad to assist you.
- CAN I CHANGE SOMETHING ON MY ORDER?
If your order has not yet been processed, we may be able to make amendments to it. Please contact our customer care team as soon as possible at email@example.com, and we will do our best to assist you. However, please note that once an order has been processed or shipped, we are unable to make any changes to it. We strongly advise our customers to review their orders carefully before completing the payment process to avoid any inconvenience.
- WHY HAS MY ORDER BEEN CANCELLED?
If you receive an email informing you that part or all of your order has been cancelled, it may be due to the fact that the items you ordered have been sold out, and we are unable to fulfill your order at this time. Rest assured that any cancelled items will not be charged, and any payment made towards these items will be refunded to you promptly. We apologize for any inconvenience this may cause and appreciate your understanding.
- WHICH COUNTRIES DO YOU DELIVER TO?
We offer shipping services to several countries in addition to the United States, including Australia, Brazil, Canada, Denmark, France, Germany, Great Britain, Netherlands, New Zealand, Norway, Russia, Singapore, Sweden, and Switzerland. If your country is not included in this list, kindly send us an email at firstname.lastname@example.org, and we will do our best to respond to you at the earliest opportunity. Please be informed that we are unable to deliver to P.O boxes, A.F.O, or F.P.O addresses.
- DO YOU PROVIDE A CHOICE OF AN EXPRESS DELIVERY METHOD?
In addition to our standard delivery option, we also provide express delivery service upon request. For further details on this service, please contact us and we will be happy to assist you.
- DO I NEED TO PAY FOR CUSTOM TAXES/ DUTIES?
Please note that import taxes and additional charges are not included in the payment for your order. The customs agency of the destination country may assess your shipment and levy duties and taxes that you will be responsible for paying. As customs policies and import duties differ from country to country, we advise our customers to verify with their local customs department prior to placing their order.
- OTHER DETAILS REGARDING DELIVERY INFORMATION
Please refer to our Shipping and Delivery Policy for more details.
At Appearus Products Corp., ensuring customer satisfaction is our top priority. If you are not satisfied with your purchase, you may return the item within 30 days from the date of purchase. Please refer to our Returns & Exchanges Policy for more information.
Our Wish List feature provides customers with a convenient way to keep track of items they are interested in purchasing in the future. You may also share your Wish List with anyone who has an email address. Creating a Shopping List is easy - simply log in or register for an account, and then add products to your list from any item detail page.