TERMS OF PRODUCT WARRANTY
All electrical products have a 1 year limited warranty that covers factory defects in material and workmanship. The warranty period begins on the original purchase date and does not renew if any returns are made within the warranty period. Items that’s defective or damaged through customer misuse, abuse, or neglect voids all warranty period. All warranty herein stated is for normal use within the stated periods.
What is Covered: The warranty covers all labor and repair costs to restore the product to working order or the cost to replace the item with the same or similar (new, used) item. The warranty also covers the shipping costs of the restored product back to the Buyer.
What is NOT Covered: The factory warranty on all the products does not cover the costs of shipping the products to the Seller for repair or replacement. The warranty does not cover any shipping costs the Buyer incurred while delivering products to their customers. The warranty does not cover the Buyer’s costs relating to promotion or advertising the product or any other consequential or coincidental losses. Physical damages to product including (but not limited to) rust, cracks, dents, scratches, holes, and tears will not be covered.
Procedure for handling warranty claims: Notify Seller immediately regarding the problem. In many cases Seller may be able to either assist the Buyer with a simple repair and/or provide instructions on how to properly use the item over the telephone. Seller will provide an RMA number which use be written on each box being returned. RMA numbers are valid for 10 days. Package received without RMA numbers will be refused delivery by Seller. The Buyer, under all circumstances, must pay the return freight. Seller will first repair the item to working order; if the item cannot be repaired, Seller will replace the item with the same or similar item (if the same item is discontinued or unavailable for whatever reason). Seller will pay the freight of the repaired item back to the Buyer by UPS Ground or USPS mail.
Email or call 1-866-568-5688 to obtain a RA#. YOU MUST RECEIVE A RA# before sending back a product.
Include a note stating purchaser’s name, address and order# and reason for return. Be sure to include RA#.
Using a good carton, return package via insured US Mail, UPS or FEDEX.
Send returns to:
Appearus Products Corp.
15046 Nelson Ave, Unit 21
City of Industry, CA 91744
Keep a record of shipment untail you have received credit or replacement merchandise.