RETURN AND EXCHANGE
Product Return Disclaimer
We offer a Return/Exchange Policy that allows for the return or exchange of products within 30 days from the date of invoice. Please review the details and conditions of our policy carefully. Please note that Appearus Products Corp.’s prices are subject to change without notice.
Please be aware that special orders and custom-made products are not returnable for credit or refund. Restocking fees and return policies may vary for items shipped directly from the manufacturer.
For health and safety reasons, we cannot accept returns on opened products such as oils, lotions, sanitizers, disposable face masks, personal care products, and creams. Additionally, we cannot accept returns on washed linens, worn clothing, or used disposable garments. Please note that products purchased more than 30 days ago are also not returnable.
If you purchased our products through an authorized 3rd party platform or marketplace, you must follow their return policy. Appearus Product Corp. is unable to accept any returns or exchanges for products purchased through marketplaces without a proper request received from the marketplace.
Appearus Return Policy
We kindly remind our customers that they are responsible for all return shipping fees, except in the case of a manufacturer defect or if the return is due to our error. Claims for shortages or damaged goods must be made within 10 days of receipt. Our refund policy and conditions are outlined below:
- All returns are subject to a 15% restocking fee unless the return is due to our error or manufacturer defect.
- We carefully inspect all returned items and award a partial refund for opened or used products.
- If a product was purchased with free shipping, we will add a 10% restocking fee on top of the condition of the product to which it was returned.
Merchandise Return Details and Procedure
- To initiate a return of products purchased from Appearus Products Corp., customers are required to obtain a Return Merchandise Authorization (RMA) number via email. Any products returned to Appearus Products Corp. without a valid RMA number will not be eligible for a refund. The amount of the refund will be determined based on the manufacturer’s warranty and Appearus Product Corp.’s return policy.
- Refunds will be issued using the original payment method that was used when placing the order. The processing time for refunds is typically 3-5 business days from the date of receipt of the returned products. Please note that the actual time for the refund to be credited to your account may vary based on the policies and procedures of your card issuing bank and the payment processing agent, such as Stripe. Customers are advised to contact their bank directly for further information on the refund process.
- We kindly request that customers repack the product in its original packaging or in a box of similar durability to ensure safe transport. Please use the same packing method as the original shipment to prevent any potential damage during transit. All items that were included in the original packaging, including any complimentary items, should be returned together.
Appearus Products Corp.
15046 Nelson Ave, Unit 21, City of Industry, CA 91744 United States
Keep a record of shipment until you have received credit or replacement merchandise.